Help & Support


Please Note: If you are experiencing password reset issues, please contact and our friendly customer service team will help you.

Sophie, Bethany and James are ready to help you when you need them.

Please note: Our #1 customer service request is the password reset email is not being received. If this is the case with you, please let the customer service team know below and we will quickly and easily reset your password for you. The password reset does work, but upon testing we have noticed it more often goes into mailboxes junk/clutter, which is out of our control. Kind regards

Contact Us

How Can We Help?

Can’t find what you need in the FAQ’s section? Get in touch with a friendly member of your #StrongNotSkinny team.

This is the best place to contact with regards to general questions, technical issues, login or lost password help are cancellation requests etc. The team will help you as quickly as possible.

The customer service team are dedicated 8am-6:30pm (London, UK) Monday-Friday, however, the team do try to monitor emails around the clock and will endeavor to respond with assistance as quickly as possible.

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